We performed a comparison between 4me and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like their request management as well as their project management."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The solution is highly stable."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The product scales up effortlessly and you can easily add users."
"Overall, its integration is good. There is a lot of integration that we have done. All alerts are coming to ManageEngine ServiceDesk Plus. Its VIP feature is also very useful where you can specify who are our VIPs. When the service desk engineer picks up the call and gets the name, he or she knows that the person is a VIP and treats him or her accordingly. It also has a mobile interface. Anybody can use the app to log cases. It is easy for the end users as well as for the approving party. For the workflow, it is easier for senior managers to give approvals through the mobile interface."
"This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption."
"It's stable."
"The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things."
"Incident Management is a good feature."
"The solution overall has been quite stable."
"The most valuable feature of ManageEngine ServiceDesk Plus is change management."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"Asset Discovery is a feature that should be added."
"For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within workflows and templates."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"ManageEngine ServiceDesk Plus could improve by having better integration with Microsoft Azure."
"The UI for the app needs improvement."
"There is room for improvement in the automation. ManageEngine ServiceDesk Plus should take note of repeated incidents and automatically offer solutions to them."
"The reporting capabilities are not as good as Ivanti's. So, ManageEngine could certainly improve on that."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
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4me is ranked 20th in IT Service Management (ITSM) with 4 reviews while ManageEngine ServiceDesk Plus is ranked 4th in IT Service Management (ITSM) with 57 reviews. 4me is rated 8.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". 4me is most compared with ServiceNow and Zendesk, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk. See our 4me vs. ManageEngine ServiceDesk Plus report.
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