We performed a comparison between Amazon Connect and Cisco Finesse based on real PeerSpot user reviews.
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Amazon Connect is ranked 1st in Contact Center Platforms with 13 reviews while Cisco Finesse is ranked 7th in Contact Center Platforms. Amazon Connect is rated 8.2, while Cisco Finesse is rated 0.0. The top reviewer of Amazon Connect writes "Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce". On the other hand, Amazon Connect is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Chat, whereas Cisco Finesse is most compared with Cisco Webex Contact Center and Genesys Cloud CX.
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