We performed a comparison between Arcserve UDP and Unitrends based on real PeerSpot user reviews.
Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the replication to the cloud and the deduplication."
"Instant recovery is the most valuable feature of Arcserve UDP."
"Global deduplication is the best feature of this solution."
"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."
"The solution has no limitations because it does backup for Linux and Windows."
"It is very stable."
"The product's deployment process was straightforward."
"The ease of use is the best feature of the product."
"If you are a large organization, this is a product for you."
"What I found most valuable in Unitrends is its simple user interface. It also works reliably."
"It is a quick and easy way to organize my backups and to keep track of them."
"The most valuable feature of Unitrends for me is the automated feedback"
"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."
"The predictive analytics are great and the reporting is awesome."
"It is an easy system to use. The support, if needed, is always willing to help."
"It's not easy to scale it."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"We could not go into granular details of retrieving backup information."
"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."
"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."
"Licensing is an area that needs improvement."
"The technical support of the product is an area of concern where improvements are required."
"Its interface can be improved. I find it unintuitive."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
"No appliance update notifications."
"Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."
"The amount of updates which are being released. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release."
"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."
"Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market."
"It could be a little more customizable."
"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."
Arcserve UDP is ranked 18th in Backup and Recovery with 42 reviews while Unitrends is ranked 45th in Backup and Recovery with 34 reviews. Arcserve UDP is rated 7.6, while Unitrends is rated 7.8. The top reviewer of Arcserve UDP writes "Global deduplication, stable, and flexible licensing options". On the other hand, the top reviewer of Unitrends writes "The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive". Arcserve UDP is most compared with Veeam Backup & Replication, Dell PowerProtect DD (Data Domain), Acronis Cyber Protect, Veritas NetBackup and Veritas Backup Exec, whereas Unitrends is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Commvault Cloud and Dell PowerProtect DD (Data Domain). See our Arcserve UDP vs. Unitrends report.
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