We compared Zabbix and Auvik across several parameters based on our user's reviews. After reading the collected data, you can find our conclusion below:
Initial Setup: Zabbix and Auvik reviewers indicate that the duration required for deployment, setup, and implementation can vary. While some users spent three months on deployment and a week on setup for both products, others mentioned spending a week for both phases.
Valuable Features: Zabbix offers comprehensive monitoring capabilities, customizable alerts, and extensive reporting options. Auvik excels at network visibility, efficient monitoring, intuitive interface, automation capabilities, and detailed reporting.
Room For Improvement: Zabbix could improve its user interface, documentation, and performance. Auvik could enhance its performance and user experience.
Cost: Zabbix has no licensing costs. Auvik has minimal setup costs and straightforward licensing. Users appreciate Auvik's transparent and flexible pricing plans.
ROI: Zabbix has shown positive outcomes and benefits, while Auvik has delivered increased efficiency, improved visibility, and enhanced troubleshooting.
Customer Service: Zabbix's customer service and support have been praised for their promptness, effectiveness, and expertise. Auvik's customer service is commended for its knowledgeable, friendly staff and willingness to go above and beyond.
Reviewers prefer Zabbix over Auvik due to its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options. While Auvik offers comprehensive network visibility and an intuitive user interface, Zabbix stands out with its customizable alerts and extensive reporting options.
"We can manage the entire system across the network and troubleshoot the pain points."
"They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call."
"The most valuable feature is the notification that alerts us to an offline server, whether the server is rebooting, resetting, or if we have network issues with the internet service provider."
"It also integrates with our ticketing system. We use ConnectWise and having that integration is valuable for billing and for all-around general management. Having one product that can integrate with everything is valuable because we don't have to worry about building out APIs or custom maps to do that for us."
"The fact that it provides a single, integrated platform for our organization is important as well. Having 50 different accounts to log into would make things difficult at times."
"Shadow IT monitoring is huge for us since so many of our customers are highly regulated."
"Credential management is the most valuable feature. It's helpful to have everything in one essential place."
"It's easy to get the information I need. I don't need to hunt for it or run queries to get it."
"The automation of the network mapping enables junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. They can see if it is something as simple as a power issue in a wing of a building. This lets them pick the low hanging fruit. Then, if a configuration needs a more skilled person, they can easily escalate it."
"The solution allows for good integration with other products."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"The performance and bandwidth are valuable features."
"The initial setup, while not simple, is easier than other products."
"It has good graphs of what is going on within the operating system."
"We like the user-interface for this solution, which makes it an easy to use tool."
"Zabbix is an excellent performance monitoring tool."
"The solution is quite mature and very stable."
"The Wi-Fi side needs improvement."
"The deployment could be better. It's something that we've done recently. Auvik uses something called a collector, and I added a collector to our main site. I only added it to the main site, but when it came to adding additional sites because this was in the testing phase, I had to reconfigure that collector. It wasn't overly clear about how to do that and how to share. They call it sharing a collector. I had to mess around a bit to reconfigure that collector and add some new sites."
"When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes."
"I don't know if it has integrations with ticketing systems so that alerts would get to the ticketing system right away. That would be a good feature to add."
"The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do."
"The user interface could be less cluttered."
"The one feature we need is that when something goes down, we need a phone call, a text message, or something like that, not just an email alert. This is something they don't do. So, we have another service that does that for us. It would be nice to have that integrated into this, but at the moment, we have a way around it, which is with another partner of ours."
"I want the network map to be faster and more responsive."
"I would like Auvik to alert on IP conflicts."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"The user interface could be a bit better. They could update it a bit."
"I would like for this solution to be more cloud-friendly."
"Zabbix isn't very good at automation just yet."
"I would like to better be able to monitor Oracle processes."
"The user interface could be better."
"The documentation could be improved."
"I would like to see a more flexible mobile client, and better HA out of the box."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 4th in Cloud Monitoring Software with 137 reviews while Zabbix is ranked 2nd in Cloud Monitoring Software with 100 reviews. Auvik Network Management (ANM) is rated 8.8, while Zabbix is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Meraki Dashboard and Domotz, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Auvik Network Management (ANM) vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
