We compared Centreon and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Centreon features a user-friendly interface with useful options for customization and manual configuration. Users like the solution’s flexible dashboards and the ability to create plugins. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Some Centreon users requested better documentation and more flexibility to customize reporting. Other areas for improvement include auto-scanning efficiency and integration. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Centreon is highly regarded for its prompt and knowledgeable customer service that offers support in multiple languages. However, some customers feel that the lower levels of support are inadequate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Centreon's initial setup is described as time-consuming and complex. The deployment varies in duration depending on the IT infrastructure. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Centreon's cost depends on the company's size. It is affordable and suitable for small companies, but it can be costly to scale up. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Centreon delivers value by helping users identify and resolve critical issues fasters, which could yield large savings. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Centreon is a flexible solution offering a range of customization options. The solution has earned high marks for support and affordability. At the same time, users say the setup can be complicated and time-consuming. Others said that auto-scanning and integration have room for improvement. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow."
"What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative."
"What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other."
"Predetermined templates allow for simple and fast service monitoring configuration."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"I can't point to one valuable feature. All of Centreon is good."
"Centreon's most valuable feature is Opsgenie."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."
"The most valuable aspects of the product include the APM and profiler."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The network map is crucial in identifying bottlenecks and determining what needs more attention."
"APM and tracing are super useful."
"The many dozens of integrations that the solution brings out of the box are excellent."
"The tool's deployment is easy."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I went through a few things with them to do with Centreon MAP, to do with active polygons, being able to draw an area and make that active. The functionality was in the older version of Centreon MAP and in the new version, which was a complete rewrite, they dropped it."
"Improvements I would like to see include a discovery solution, better reports, and end-to-end monitoring."
"Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on."
"Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."
"The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"It is necessary to improve service monitoring of database services in the free version."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"It could probably be a little bit of a better user experience."
"I often have issues with the UI in my browser."
"The ability to find what you are looking for when starting out could be improved."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"We need to learn more about the session reply feature inside of DD."
"The error traceability is an area that can be improved."
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Centreon is ranked 11th in Cloud Monitoring Software with 27 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. Centreon is rated 8.6, while Datadog is rated 8.6. The top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Splunk Enterprise Security, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Centreon vs. Datadog report.
See our list of best Cloud Monitoring Software vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.