We performed a comparison between ConnectWise Automate and Meraki Dashboard based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It's definitely improved the help-desk servicing, et cetera."
"It allows us to manage all client requests, jobs and invoicing."
"Maybe they could improve the capability to be multi-tenant."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The database is great. It's a nicely ordered database."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The initial setup was easy."
"The initial setup process is quite simple."
"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."
"Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
"Great visibility on the dashboard."
"The most valuable feature is their support, they get better every day."
"Meraki dashboard deserves an Oscar."
"We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Scheduling of automation could be improved and made more simple."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"More integration would be an improvement."
"Third-party switches do not necessarily integrate easily with the system and this could be improved to allow for better adaptation."
"What we would like from the IT perspective is a lot more granular control, more visibility into the packets, into the routing, and things of that nature."
"The price could be lower because the license for access points is expensive."
"The product is missing a VPN and it is a major issue when it comes to deployment."
"I’d like the product to allow for other solutions to be integrated with the dashboard as well."
"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."
"You can't really clone or replicate a device, that sort of feature would be useful. You can clone the site but you cannot clone the device."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. ConnectWise Automate is rated 7.4, while Meraki Dashboard is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Zabbix.
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