We performed a comparison between ControlUp and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"ControlUp has an easy installation process."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"It has a great career time monitoring tool."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"The script-based actions have allowed us to extend the core reporting capabilities."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"The search engine functionality that Nexthink has on the finder is terrific."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"The graphical user interface needs to be improved from version to version."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"Most reports give information about the top 100 devices, but not all of the devices."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"The next release could use some improvement in the tools that are provided."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"It would be good to have a more controlled way to access their cloud environment."
"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."
"It lacks a library for standard EXEs to be named automatically."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
ControlUp is ranked 4th in Digital Experience Monitoring (DEM) with 11 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. ControlUp is rated 8.6, while Nexthink is rated 8.6. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ControlUp is most compared with Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise, Login VSI and LogicMonitor, whereas Nexthink is most compared with SysTrack, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our ControlUp vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
We monitor all Digital Experience Monitoring (DEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
