We compared Datadog and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. Zabbix users say the solution could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The complexity of Zabbix's initial setup varies. Some reviews said it may require an experienced group of administrators and engineers.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Zabbix is a free, open-source solution but users can purchase support services and additional features.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Zabbix users said that it's a cost-effective solution.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"With Datadog I can look at the health of the technology stack and services."
"The ease of correcting these dashboards and widgets when needed is amazing."
"The solution has helped our organization with custom events to track specific cases."
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"It is easy to implement and scale applications with standardized visibility, monitoring and alerting"
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"We have found that Zabbix is more easy to use than other applications."
"The most valuable feature is service assurance."
"The initial setup, while not simple, is easier than other products."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The solution is stable."
"It has good graphs of what is going on within the operating system."
"The Wi-Fi side needs improvement."
"We would really like to see more from the Service Catalog."
"We'd like Datadog to make the log storage cheaper."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
"We need more visibility into the error tracking dashboard."
"Their security features could be improved. We looked at their Security Monitoring feature but it was early in its development. Datadog are just getting into the security space so I'm sure this will improve in the future."
"Datadog is expensive."
"I found the documentation can sometimes be confusing."
"I would like testing for data in the future."
"The stability could be better."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"Zabbix isn't very good at automation just yet."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
"The reports are not great and should be improved."
"Zabbix technical support is sold separately."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"It would be helpful if they translated the documentation to Cyrillic languages."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 100 reviews. Datadog is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Datadog vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.