We performed a comparison between DX SaaS and DX Unified Infrastructure Management based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, ControlUp and others in Digital Experience Monitoring (DEM)."DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"It supports numerous platforms."
"It's easy to push out across numerous servers. Very scalable."
"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
"It delivers our customers many metrics, so they may make decisions"
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"Probe packages and probe deployment."
"MultiWAN and Balance service"
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"I recall the initial setup being straightforward."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"It would be good to implement views showing the aggregated status graphically."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"They need to continue to advance the filter capabilities, and provide more input fields."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
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DX SaaS is ranked 10th in Digital Experience Monitoring (DEM) with 3 reviews while DX Unified Infrastructure Management is ranked 30th in IT Infrastructure Monitoring with 120 reviews. DX SaaS is rated 6.6, while DX Unified Infrastructure Management is rated 8.2. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". DX SaaS is most compared with Nagios XI, Zabbix and Dynatrace, whereas DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX Spectrum, Zabbix and SolarWinds Server and Application Monitor.
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