We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"Machine learning is the most valuable feature of this solution."
"The most valuable feature of Elastic Observability is the text search."
"The solution has been stable in our usage."
"I have built a mini business intelligence system based on Elastic Observability."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The solution allows us to dig deep into data."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ServiceNow IT Operations Management is a stable product."
"The scalability of ServiceNow is good."
"It is a product that is familiar for a lot of users."
"I like the tool's discovery feature."
"I am impressed with the tool's ability to track information in an easy way."
"The solution is very capable and user friendly."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The cost must be made more transparent."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"There could be more low-code features included in the product."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"The interface could be improved."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"Elastic Observability needs to have better standardization, logging, and schema."
"The security policies could be increased."
"The solution’s licensing cost could be improved."
"Service mapping is pretty limited."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
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Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Morpheus. See our Elastic Observability vs. ServiceNow IT Operations Management report.
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