We performed a comparison between ESET Endpoint Security and Trellix Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ESET Endpoint Security is highly regarded for its encryption capabilities, effortless automatic updates, and intuitive interface. Trellix Endpoint Security is highly valued for its easy administration options and reliability. ESET Endpoint Security has room for improvement in terms of faster threat alerts, automation, and ransomware protection. Reviews suggest that Trellix could reduce resource consumption and improve user-friendliness.
Service and Support: ESET's customer service is praised for its helpfulness and quick response. Some users have found the support for Trellix Endpoint Security helpful and reliable, while others have encountered ineffective assistance and communication problems.
Ease of Deployment: The setup process for ESET Endpoint Security is generally regarded as effortless. The setup process for Trellix Endpoint Security varies in difficulty, depending on the user's experience with McAfee and general technical expertise.
Pricing: ESET Endpoint Security is considered to be reasonably priced with various licensing options. Some find Trellix’s price reasonable and competitive, while others believe it could be lowered.
ROI: Some reported a high ROI from ESET Endpoint Security due to cost savings, while others find it difficult to measure its effectiveness. Trellix Endpoint Security provides significant time savings.
"This is stable and scalable."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The setup is pretty simple."
"The product detects and blocks threats and is more proactive than firewalls."
"Forensics is a valuable feature of Fortinet FortiEDR."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
"The ability to push policies and also to restrict an installation or to restrict any form of threat within the policy has been quite useful."
"It has a clean and clear interface."
"The performance of the solution is very good it does not impact my hardware and is user-friendly."
"ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
"Installing and integrating ESET Endpoint Antivirus was easy. It prevents worms, malware, and Trojans."
"This is a product at the top of its game. That is the reason we choose to support and sell it."
"In terms of the current global landscape, it is a great solution."
"The solution offers impressive advanced protection."
"The reporting capabilities are a valuable feature. In enables more visibility on our network."
"We really like the dashboard from Trellix and we've found that it's pretty informative."
"I feel McAfee Endpoint Security to be a good, mature product."
"The solution includes a good combination of features for both signature and signature-less."
"It can be deployed quickly, and it's scalable. Those are the two advantages of it."
"The solution offers very good endpoint security."
"The initial setup of Trellix Endpoint Security was straightforward."
"It is a stable solution...The solution's technical support is good."
"It takes about two business days for initial support, which is too slow in urgent situations."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"The support needs improvement."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"We'd like to see more one-to-one product presentations for the distribution channels."
"Cannot be used on mobile devices with a secure connection."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"They could be more aggressive with malware."
"I've had a few other instances where the program stops running, and then you have to restore and reset it."
"Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing."
"They recently released an EDR integration. I hope they have more AI or intelligence filtering on the EDR events. Even though it has already got AI, but it is quite a different thing. So, they still have room to improve on the EDR part. This is one small piece that they need to improve. Otherwise, it is just fine."
"The management of the solution isn't as clear as it could be. They could adjust that to make it a better product."
"The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version."
"We would like to see more options in the help menu for users."
"The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."
"The product is not easy to use."
"McAfee GW Security and McAfee Child Safety need some improvement as they are relatively new."
"If there's a possibility for remote assistance or investigation support in the future, it would be beneficial. Currently, we use another remote software for such purposes. If this feature could be included in the next version, that would be an improvement. The feature is called Remote Administration. I'm somewhat satisfied, but there's an issue I recently encountered. When attempting to scan a suspected host machine, Symantec Endpoint Security did not provide any alerts. However, when we installed Malwarebytes and ran a scan, it detected a threat that wasn't identified by Symantec. We raised this concern with the team for resolution, and the investigation is still ongoing."
"The solution's technical support should be improved since we faced a lot of issues with the support. There were some delays in responses from the technical support."
"On the next release, they should build an easier way to see a repair option within the McAfee icon on your system tray. If there was an issue, you should be able to contact the user or just right-click on "repair". That would be a very good feature to add. That could be a place of improvement, just adding that button, or customizing it."
"With McAfee, if there is a zero-day vulnerability, you have to download the patch for it from the McAfee website, then apply it to your endpoint."
"The solution consumes a lot of end user memory and CPU. Trellix doesn't really focus much on the anti-malware side."
"Some agents become old and then they don't communicate well any longer."
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ESET Endpoint Protection Platform is ranked 11th in Endpoint Protection Platform (EPP) with 96 reviews while Trellix Endpoint Security is ranked 10th in Endpoint Protection Platform (EPP) with 94 reviews. ESET Endpoint Protection Platform is rated 8.2, while Trellix Endpoint Security is rated 8.0. The top reviewer of ESET Endpoint Protection Platform writes "Easy to set up with good security and rapidly improving capabilities". On the other hand, the top reviewer of Trellix Endpoint Security writes "Good user behavioral analysis and helpful patching but needs better support services". ESET Endpoint Protection Platform is most compared with Microsoft Defender for Endpoint, Kaspersky Endpoint Security for Business, CrowdStrike Falcon, SentinelOne Singularity Complete and Check Point Harmony Endpoint, whereas Trellix Endpoint Security is most compared with Microsoft Defender for Endpoint, Trellix Endpoint Security (ENS), CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Cisco Secure Endpoint. See our ESET Endpoint Protection Platform vs. Trellix Endpoint Security report.
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