"We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them."
"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."
"It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
"We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day."
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"Online training materials and support documentation could be improved."
"The technical support is inconsistent."
"Conference calling requires a complicated syntax formula."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
Earn 20 points
Everbridge Mass Notification is ranked 1st in Mass Notification Software with 14 reviews while OnSolve Platform for Critical Event Management is ranked 2nd in Mass Notification Software. Everbridge Mass Notification is rated 9.0, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge Mass Notification writes "We can pre-write templates, save them, and reuse them over and over". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge Mass Notification is most compared with AlertMedia, Alertus Mass Notification, InformaCast and Rave Alert, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge IT Alerting, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
See our list of best Mass Notification Software vendors.
We monitor all Mass Notification Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.