We performed a comparison between Fortinet FortiClient and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Compliance solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The stability is pretty good."
"The VPN connection is the feature that I like the most."
"The integration of VPN services with endpoint security is valuable."
"When the user gets authenticated, I can assign a different VPN or network to each user."
"Overall Fortinet FortiClient has good functionality."
"Fortinet FortiClient is easy to use, and the single-access managed login is pretty good."
"It seems to be more scalable than we thought."
"The solution has inexpensive scalability, works very well and can communicate with other Fortinet devices."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"There is ease of use, and its pricing was a driving factor."
"I am impressed by the service desk ticketing and asset management."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"The service desk can be configured and customized to better serve our environment."
"Using this solution saves us lots of time, especially when it comes to performing updates."
"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"We've got one client where it was blocking the smartphones, and there's a way to set it up on Fortigate that's supposed to do that. However, it didn't work with them since they had a 2FA multi-factor."
"I think that FortiClient can enhance the multifactor authentication."
"I would like to see an improvement in the web filter, because I think it can be more user-friendly."
"The solution can improve by adding new remote console or endpoint features to make the solution easier to use."
"The quality and response time of the support team must be improved."
"More integration would be beneficial."
"The only thing that is lacking in this product is the support. Their support can be improved."
"The solution's access control could be improved."
"Easier integration would be beneficial."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."
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Fortinet FortiClient is ranked 1st in Endpoint Compliance with 86 reviews while Quest KACE Systems Management is ranked 5th in Endpoint Compliance with 38 reviews. Fortinet FortiClient is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Fortinet FortiClient writes "Easy to set up and user-friendly with good support ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Fortinet FortiClient is most compared with OpenVPN Access Server, Fortinet FortiEDR, Microsoft Defender for Endpoint, Kaspersky Endpoint Security for Business and Microsoft Azure VPN Gateway, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Kaseya VSA. See our Fortinet FortiClient vs. Quest KACE Systems Management report.
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