We performed a comparison between Freshdesk and Sitecore Customer Engagement Platform based on real PeerSpot user reviews.
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Freshdesk is ranked 4th in Customer Experience Management with 27 reviews while Sitecore Customer Engagement Platform is ranked 14th in Customer Experience Management. Freshdesk is rated 8.4, while Sitecore Customer Engagement Platform is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas Sitecore Customer Engagement Platform is most compared with IBM Watson Real-Time Personalization.
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