We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"It is a stable, reliable product."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The most important feature of Grafana is its alarm formatting capability."
"The comparison feature is very good."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"The initial setup is straightforward with just a few clicks on the solution's cloud."
"The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The observability is great and valuable."
"The solution has been stable."
"We have a lot of teams using Splunk and they would be blind without it."
"It's scalable and expands well."
"The flexibility to develop and consolidate many solutions into one platform is great."
"There are not a lot of plugins for financial market monitoring."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"I had issues with the solution's configuration part."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"The main drawback is the necessity for endpoint monitoring."
"It would be helpful if Grafana provided more information and training on how to use Prometheus."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The data recovery has room for improvement."
"The license cost is expensive."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We have problems doing upgrades and operating alternate new versions."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
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Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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