We performed a comparison between HCL Digital Commerce and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Has all the modules needed for an order management solution."
"I haven't faced any issues with the product's stability."
"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"We have found the B2B, B2C and D2C very valuable."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The tool has good performance."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"The user interface can be customized."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"HCL Digital Commerce should improve its integration capabilities with other platforms."
"Lacks option to purchase individual modules."
"The product catalog is an area that needs improvement."
"Hybris is not currently using microservices."
"The support team should improve the response time."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"The learning curve is high."
"The WCS management or content management is not that great."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"A public cloud solution of this software would open great possibilities."
HCL Digital Commerce is ranked 6th in eCommerce Platforms with 7 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. HCL Digital Commerce is rated 7.2, while SAP Commerce Cloud is rated 8.0. The top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". HCL Digital Commerce is most compared with Salesforce Commerce Cloud, Adobe Commerce, Bigcommerce, Oracle ATG and Shopify, whereas SAP Commerce Cloud is most compared with Shopify, Salesforce Commerce Cloud, Adobe Commerce, Oracle ATG and Oracle Commerce Cloud. See our HCL Digital Commerce vs. SAP Commerce Cloud report.
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