We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"The beauty is the response time. It is very good nowadays within the platform."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"It provides good stability and scalability for huge enterprises as well."
"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."
"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."
"We are able to find the proper documents which are needed for business processes."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"Most of our customers are very fond of the upgraded smart user interface."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We can configure the solution with any industry's products per customer requirements."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"The application's processing engineer needs to be more advanced."
"I think the support could be better, and it could improve."
"It could be simpler to use, considering multiple use cases."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"I would like to have more governance features with more supervisory layers."
"I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"A little better control into the ACLs of FileNet and databases."
"A dashboard with information would be nice to see."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"The solution needs to improve the user interface."
"OpenText Extended ECM's user interface could be improved."
"User interface needs improvement (at least in the version we are using, desktop client)."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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