We compared IBM SevOne Network Performance Monitoring and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights. Zabbix could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration. The complexity of Zabbix's initial setup varies, and it may require an experienced group of administrators and engineers.
Pricing: IBM SevOne NPM is seen as costly, particularly for smaller businesses. Zabbix is a free, open-source solution, but users can purchase support services and additional features.
ROI: IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value. Users say that Zabbix provides a cost-effective solution.
Comparison Results: IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"The most valuable feature as of late has been the API integration with ServiceNow."
"One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. The collection of network performance and flow data is important because we have many critical business applications."
"SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."
"Scalability. I have never had to worry about how to handle really big environments."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"The most valuable feature is monitoring."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"Zabbix is an excellent performance monitoring tool."
"The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"Simple network monitoring that is easy to install and manage."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"The most valuable feature is network traffic monitoring."
"The Wi-Fi side needs improvement."
"The tool needs improvement in non-Cisco SD-WAN."
"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"SevOne should work with the graphs legend functionality."
"We need to be thinking about streaming telemetry protocols. They already have the port for enhanced visualization, which they already have through Data Insight."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"The method of searching for SIP and the way to create the groups."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"It would be helpful if they translated the documentation to Cyrillic languages."
"The integration of the product is not so easy, especially when it comes to the application database."
"The documentation could be improved."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
More IBM SevOne Network Performance Management (NPM) Pricing and Cost Advice →
IBM SevOne Network Performance Management (NPM) is ranked 27th in Cloud Monitoring Software with 52 reviews while Zabbix is ranked 2nd in Cloud Monitoring Software with 100 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.6, while Zabbix is rated 8.2. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, Splunk Enterprise Security and IBM Security QRadar, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our IBM SevOne Network Performance Management (NPM) vs. Zabbix report.
See our list of best Server Monitoring vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
