We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.
Find out in this report how the two Value Stream Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being able to do PI planning using the program levels is most valuable. I find that the program-level reporting is most useful."
"What I like about Jira is that I can easily keep tabs on the status of different issues and what the team is working on."
"The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful."
"The deployment phase of Jira Align wasn't difficult."
"The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets."
"Defect tracking and dashboards are the most valuable features of Jira Align."
"The most valuable features in Jira Align are the dashboard and the reporting feature."
"Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
"I have found the ease of CACD integration to be the most valuable feature."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"The product should improve its communication. My English proficiency is not high, but writing in English is another skill that you need. Maybe AI can help here. Because I can see in some other applications, they have AI helpers. So when you write something and you want to do something, it can help. For example, Google Cloud Platform has it. They have a helpdesk for it. When you want to create a cluster, it can help you."
"There are fewer customization options in Jira Align due to how it was designed."
"One area where Jira Align could be improved is mobile accessibility."
"It would be helpful if they had something for capacity planning that was simpler to understand."
"We have experienced errors with the internal server that occurs frequently."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"The synchronization between Jira and Jira Align takes too long."
"The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
"Pricing is our biggest concern with the solution."
Jira Align is ranked 1st in Value Stream Management Software with 38 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Jira Align is rated 8.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Jira Align is most compared with OpenText ValueEdge, ServiceNow Strategic Portfolio Management, JIRA Portfolio, Planview AgilePlace and GitLab, whereas ServiceNow DevOps is most compared with Plutora. See our Jira Align vs. ServiceNow DevOps report.
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