We compared LogicMonitor and ScienceLogic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps, and event management capabilities, as well as its AI and machine learning features.
Room for Improvement: LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"We can manage the entire system across the network and troubleshoot the pain points."
"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time."
"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."
"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."
"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."
"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."
"LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."
"The initial setup is very simple."
"One of the valuable features is rapid dashboards."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"Power packs."
"Dynamic Component Mapping is key and unique."
"The power flow is great."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"The Wi-Fi side needs improvement."
"There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."
"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."
"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."
"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"Admins do not have direct access to the reporting."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"There are often bugs in new releases."
"I would like to see out-of-the-box standard dashboards for common services."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"ScienceLogic could improve the implementation, it could be made easier."
LogicMonitor is ranked 16th in Network Monitoring Software with 25 reviews while ScienceLogic is ranked 14th in Network Monitoring Software with 42 reviews. LogicMonitor is rated 9.0, while ScienceLogic is rated 8.6. The top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". LogicMonitor is most compared with SolarWinds NPM, Zabbix, OpsRamp, SCOM and ThousandEyes, whereas ScienceLogic is most compared with Dynatrace, SolarWinds NPM, Datadog, Zabbix and ServiceNow Discovery. See our LogicMonitor vs. ScienceLogic report.
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