We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The solution is excellent at figuring how to build an application in three months. It makes it very quick and easy."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"The speed of the solution is valuable."
"It allows us to provide all the information in one single place."
"I have found the technical support to be helpful."
"The most valuable feature is the time-to-market because you can make apps pretty fast."
"The most valuable feature of Microsoft PowerApps is the user interface."
"Microsoft PowerApps allows you to simplify business processes and user experience. You can also create responsive applications and canvas apps through this solution. It's an easy to scale, stable, and low-code solution."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It's actually easy to understand."
"SPM and ITSM features are the most helpful."
"The analytics - we like to keep track of how much work everyone is doing."
"There are many expansions available."
"The solution's initial setup process is easy."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Integration with databases and other tools needs to be improved."
"The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve. I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar."
"Technical support could be faster, and more accurate."
"The editor in the Web browser could be improved because it can be difficult to implement the commands in the buttons."
"The solution must provide more integration with third-party applications."
"In my experience, the solution's deployment can be tricky."
"Customization is somewhat complicated."
"Microsoft could streamline monitoring and management. In addition, it should be easier to put the solution in different environments. For example, you should be able to move from a dev environment to a production environment seamlessly."
"The user interface for accessing assistance sometimes disconnects."
"In an upcoming release, there should be more administration tools."
"The visuals are the one area where there is opportunity for improvement."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Creating service catalog forms could be made easier."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The solution’s pricing is expensive and could be improved."
"Integration capabilities can improve."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.