We performed a comparison between NetSuite ERP and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about NetSuite, Oracle, SAP and others in Cloud ERP."It offers reporting flexibilities that were previously unavailable to us."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"NetSuite ERP has dramatically improved our organization. We went from QuickBooks to NetSuite. You can compare this transition to changing from tennis shoes to a flying car."
"I like the ease of setup and customization of forms."
"The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
"It's integrated into everything well so you can navigate and use it in a very simple way."
"NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"Siebel CRM is the number one CRM product in the world."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel CRM has a strong database model, workflow and integration tools."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"It would be great if they offered localization for Central America."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"The pricing is high."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"The product should improve its warehouse management solution."
"If they could provide more integration options to connect with different products, that would be ideal."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"The documentation needs to be improved."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The tool took a lot of time to deploy."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. NetSuite ERP is rated 7.8, while Siebel CRM is rated 7.8. The top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud.
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