We compared Siebel CRM and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The solution is pretty easy to use and intuitive."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"It's very flexible and we can really fit it into our business model."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"It is a stable platform."
"The most valuable feature is the ability to create timelines and custom fields."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"The solution's order management pack is quite fantastic."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The product is expensive."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"You must pay more if you need an additional feature."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The documentation needs to be improved."
"The tool took a lot of time to deploy."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"It is difficult to set up."
Pipedrive is ranked 15th in CRM with 12 reviews while Siebel CRM is ranked 6th in CRM with 17 reviews. Pipedrive is rated 8.2, while Siebel CRM is rated 7.8. The top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Pipedrive vs. Siebel CRM report.
See our list of best CRM vendors and best Local Government CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
