We performed a comparison between SAP SuccessFactors and UKG based on real PeerSpot user reviews.
Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The functionality and user friendliness are constantly improving."
"The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors."
"HR and managers can use the onboarding tool to help new employees prepare for their first day on the job, which can help them acclimate to the company culture and reduce anxiety."
"The overall functionality of the solution is very good."
"The solution is stable."
"It has improved my organization by enabling us to efficiently manage our personnel."
"All of SuccessFactors' features are useful, but there are several modules within SuccessFactors that I find handy. You have Employee Central, which manages employee records within the system. It manages all the information about an employee, including names, addresses, account numbers, positions, org charts, etc. It also handles performance reviews and KPIs for employees within an organization. Then you have succession planning and development as well."
"What I like most about SAP SuccessFactors are its recruiting and compensation features."
"The solution's UI is good. Also, it is very easy to use."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"The setup process is straightforward."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"It is much easier to use and the customer service is better than our previous solution."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"The stability could be a bit better."
"There are some limiting aspects to this product."
"The price could be lower."
"It is not that user-friendly. It can be made more user-friendly."
"SuccessFactors could be improved by making it usable on mobile and making its features less rigid."
"One area for improvement is making SuccessFactors more compatible with other countries, especially in terms of payroll and other functionalities."
"The solution needs more localization, especially for the Middle East and Russia."
"The price of the solution could improve, it is too high."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"The product's integration features need improvement."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"The tool needs improvement on the configuration side."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"UKG could be a little more flexible in some areas."
"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."
SAP SuccessFactors is ranked 1st in Cloud HCM with 90 reviews while UKG is ranked 5th in Cloud HCM with 121 reviews. SAP SuccessFactors is rated 7.8, while UKG is rated 8.0. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP SuccessFactors is most compared with SAP HCM, Workday, Oracle HCM Cloud, PeopleSoft and Cornerstone Learning, whereas UKG is most compared with Workday, PeopleSoft, SAP HCM, Dayforce HCM and Saviom Resource Management. See our SAP SuccessFactors vs. UKG report.
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