We performed a comparison between TeamViewer and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"It's a user-friendly product."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"From my perspective, the most important is the login."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The solution is very stable. We've never had a problem with it."
"It's very easy to set up."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"The security could improve in TeamViewer."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"The solution could have better scalability."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Pilot is ranked 29th in Remote Access. TeamViewer is rated 8.6, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor. See our TeamViewer vs. TeamViewer Pilot report.
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