We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"The initial setup was not overly complex."
"Very user-friendly and easily recoverable."
"I like all the backup features in Veeam."
"The product is very simple in its design. We don't need it to perform complicated tasks."
"The initial setup is very easy."
"Veeam is highly scalable. In one scenario, we started with 2,000 users and scaled up to 24,000."
"The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
"The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example."
"We had a disaster recovery four or five years ago. I can't remember what happened, but I believe something crashed in our data center, like a power outage. We did a failover of our network using Zerto from production to disaster recovery. We successfully completed the failover process in three or four hours without issue. The data was current, and the application owners could access their data and continue working while the issue was resolved."
"We own another solution called VMware Site Recovery Manager, SRM. We have licenses for our entire environment and we still decided not to use it. That's how big the difference was in the experience that Zerto provides."
"If we had to deal with a ransomware event, Zerto would be one of the first things I would use, because it is going to be the fastest to restore data to a certain point. If there were a fire in our building, Zerto would be a big thing too, because we would shut down everything that's in our building. In most cases, Zerto is definitely one of the front lines. It's definitely going to be one of our prevalent DRBC layers of protection."
"The feature I've found most valuable so far has been the ability to migrate the VMs from Hyper-V and Citrix Hypervisor. It's made our migration seamless. In the beginning, we were looking at freeware tools, and it was just a massive headache. Zerto solved a lot of the roadblocks that we'd run into in the past."
"We now have the ability to replicate critical data to a secure, off-site location that can be brought back in seconds if needed."
"The migration and ease of use are valuable. It is easy to set up and easy to flip. We just need to click on Move."
"Real-time or near real-time replication has been the most valuable feature. Our RTO is generally between six and eight seconds. The impact on our RTO is essential."
"With Zerto, we were able to replicate our virtual servers to a remote DR site across a WAN connection."
"I have found that the reporting could improve in its structure."
"I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have."
"The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
"The scalability of the product in large organizations is an area of concern where improvements are required."
"The virtual sandboxes seem complex to setup, so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly."
"Veeam Backup & Replication should include a cloud solution."
"The replication process is very slow. It takes too long to replicate a virtual machine."
"They need to focus more on cloud backup."
"I would like to see a separate product offer for performing backups, although I think that this is something that they are expecting to release in the next version."
"I would like to have an overall orchestration capability that would enable you to do multiple VPGs in some sort of order, with delays in between."
"The performance was generally good, but occasional lag disrupted the flow, leaving room for improvement."
"I have had problems with vRAs. When I am trying to restart a host, sometimes the vRAs will hang. I would like it if they wouldn't migrate off or shut themselves down, then I have to manually work with it a lot of the time."
"There should be an automatic installation in a cluster. When I add a virtual client or ESX source to the cluster, it should automatically install that. There should be automatic installation. Currently, I have to do that manually."
"There are still some pieces in testing that aren't automated. There are still some built-in scripts or workflows I wish Zerto would do out-of-the-box, versus having to PowerShell or have a vendor create it, or create it myself."
"In terms of improvement, it would be helpful if the implementation team had a better best practices guide and made sure things like the journaling are very clearly understood."
"The limitation with Zerto is that you're required to have one Zerto Manager per virtual center, and this means that you're only able to replicate one way. Technical support for this product was fantastic, before they were acquired by HP. You're now able to tell that the company is becoming too big, in terms of the support they provide."
Veeam Backup & Replication is ranked 1st in Backup and Recovery with 329 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Beneficial pricing model, user friendly interface, and many free features". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and NAKIVO Backup & Replication, whereas Zerto is most compared with VMware SRM, Rubrik, Commvault Cloud, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
