Oracle CRM Reviews

I take care of the deployment part of any IT infrastructure while also getting involved in the integration process of Oracle CRM with any other third-party products.

Oracle CRM is a product that is usually integrated with BI solutions. At times, Oracle CRM is integrated with ERP systems. In general, Oracle CRM is a tool that is not hard to integrate with other products in the market. Every company has to go through a phase of dealing with integrations of every kind of component in their environment.

VPN and Oracle Task Management Cloud are areas that are good in the product.

Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings.

The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.

I have been using Oracle CRM for ten years. I am a system integrator of the product.

It is a stable solution.

It is a scalable solution since you can add another server to the cluster.

Though there are a few challenges we face in our company when it comes to the technical support team of the product, overall, I would say that it is okay. I rate the technical support a seven out of ten.

Neutral

I have experience with Salesforce. I would describe Oracle and Salesforce to be quite similar products, as even the schema parts of both products are almost identical. In general, I found everything in Oracle and Salesforce to be the same.

The product's initial setup phase was not extremely complex, but though it is a very straightforward process, it lies somewhere in the middle of being straightforward and complex.

You just need to get the software and the platform with Linux ready in it and then just deploy it manually. In our company, we don't use automation tools for the product's deployment process.

The product's deployment process can be managed by one person, but there are other people who handle Linux and other networks in an infrastructure.

The solution is deployed on an on-premises model.

Oracle CRM has become an old technology in the market, so most of our company's customers have moved on to products offered by Salesforce.

I recommend the solution to those who plan to use it.

I rate the overall solution a seven out of ten.

Our extensive client portfolio includes universities, enterprises, and government clients.

The reporting features are valuable.

The configuration requires a lot of technical intervention.

I have been using the solution for five years. I am working with the latest version of the solution.

I rate the product’s stability an eight out of ten. We encountered some glitches.

I rate the product’s scalability a four out of ten. We faced some issues with the scalability. Our customers have around 500 users.

We have to wait for a long time to get a response from the support team.

Neutral

The initial setup was very complex. I rate the ease of setup a seven out of ten. The deployment took two days.

We worked with Oracle Support to deploy the tool.

The solution is expensive. I rate the pricing a nine out of ten on a scale where one is cheap, and ten is expensive.

We would recommend the solution only for enterprise clients. It is not suitable for small and medium businesses. It is a good solution. Overall, I rate the product an eight out of ten.

My main use case for Oracle CRM is managing leads. I input all relevant information about the leads, such as company details, contacts, and pain points. Then, I schedule meetings to understand the company's needs better, provide demos or presentations if necessary, and negotiate proposals. If everything goes well, I aim to close the deal.

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. 

If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director

I have been using the product for seven years. 

I rate the solution's stability a ten out of ten. 

I rate Oracle CRM's scalability as a ten out of ten. My company has around 20 users. 

The tool's deployment is easy. You need to plug in some APIs. I rate it a six out of ten. You would need one to two resources to handle it. 

Oracle CRM's deployment was done in-house. 

You can get around 50 percent of the investment as ROI. 

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

I rate the overall solution a seven to eight out of ten. 

We use Oracle CRM for customer segmentation. 

Oracle CRM helped us better understand the customer journey. 

I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. 

Though Oracle CRM's support has a good reaction time, it needs to be better. 

I have been working with the solution for two years. 

The solution is very stable. 

Oracle CRM is scalable. My company has 10 users for the solution. 

Oracle CRM was easy to set up and took less than six months to complete. 

A consultant assisted us with the product's installation. 

We have seen good ROI with the product's use. 

The product's pricing is manageable and flexible. 

I would rate the solution a nine out of ten. 

We do use a customized version of the solution. We use the solution as a finance HRM and for procurement, satellite management, security management, project planning and project monitoring. Our use case is very broad.

The solution works well, and I haven't had any issues with performance. 

The user interface has been good overall. 

It has a wide variety of use cases.

We can customize the solution to fit our needs. 

It is stable.

The solution can scale. 

The cost can be a bit more expensive compared to other options. 

We've used the solution for ten years now.

The solution is stable, and the performance is good. It's reliable. There are no bugs or glitches. It does not crash or freeze. I'd rate the stability eight out of ten. 

That said, the stability could be a bit better.

This is a global solution that is used by our entire organization. It's quite big. We have about 10,000 users on the solution. 

The solution is very scalable. We have it quite customized so that it fits our exact needs.

I'm not sure if the company has plans to increase usage. However, if staff needs increase, usage will increase.

We have a dedicated team handling support. I've never had to reach out to support. I'm not sure what the workload is like. 

I have not used any other comparable product.

I was not involved in the initial setup process. 

I am not part of the team that manages and maintains it. I'm not sure how big the managing team is.

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user.

I'd rate the solution seven out of ten.

Oracle CRM is a stable solution.

Oracle CRM should have more integration with different platforms. Oracle CRM is not a cloud solution; it's an on-prem solution that doesn't integrate with any other system. The solution should also improve its user experience.

I have been using Oracle CRM for ten years.

Oracle CRM has multiple versions. The recent cloud version has scalability, but the on-prem version requires skills to do the customization. More than 1,000 users are using Oracle CRM in our organization.

Oracle CRM's initial setup has medium complexity.

Oracle CRM's deployment took one month. We follow the software development lifecycle (SDLC) for Oracle CRM's deployment. We start with requirement gathering, solution design, development, the testing phase, and then go live phase.

If you take only the Oracle CRM model, there is no return on investment. It starts with capturing a lead quotation and converting the quotation to order. However, the solution lacks user experience.

Oracle technical developers and function skill sets are required for the solution's maintenance and project deployment.

I would not recommend Oracle CRM to other users because it is outdated.

Overall, I rate Oracle CRM a four out of ten.

We use the product for many modules, like HR and financial management.

Oracle CRM's best feature is its ability to customize as per specific organization's requirements.

The product is complicated to use for new users.

I have been using Oracle CRM for ten years.

The product is stable. Although, every software has some issues.

We have around 3000 Oracle CRM users working in our organization. There are no issues with adding new users.

The initial setup is difficult. The deployment took time for some of the organizations I worked with.

I recommend Oracle CRM for large-scale organizations. I rate it an eight out of ten.

We mainly use Oracle CRM for customer information. When the client makes a call and complains about service dysfunctionality, we check the CRM to see if they bought in the data or exhausted it. The solution provides us with detailed statistics and based on that, we can offer a solution or refer that query to the billing application. 

Oracle CRM integrates seamlessly because it's an end-to-end solution. We use Oracle AIA as our middleware, as well as Oracle BRM, and the integration process between them went smoothly. That is something I found beneficial. 

We noticed that sometimes it can be slow, and then we have to refresh the whole system. That is something that can be worked on. 

I have been working with it for five years.

The solution faced numerous issues mostly on the web logic side. I would rate it seven out of ten.

It is scalable, but we use it on-premises currently. The scaling requires a lot of money, it is almost a project itself.

Their customer support is okay, but it could be better. Response time is significantly slow. One time we faced a critical problem, number one severity and priority. After we reported it, it took more than two hours to get a response from Oracle. I rate it seven out of ten.

Neutral

The installation of CRM was seamless and straightforward, but the configuration was not easy. After we installed the database and WebLogic on the RCU, the initial part was done. On the configuration side, dealing with integration with the web services is a challenge. We were lucky that our project was off-the-shelf implementation for telecoms, so most of the web services that we were going to use were already preexisting, and also, the team was highly skilled. But typically, the whole process is notably complex. 

The deployment process lasted for about eight months before it was fully completed. It is very easy to maintain. 

I would recommend Oracle CRM, as it is a user-friendly solution. I rate it eight out of ten.