We performed a comparison between Adobe Commerce and Pega CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms."The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"The customization capabilities of Adobe Commerce are great."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The solution is very easy to use."
"The product's deployment phase was easy."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"The case management feature is really valuable."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"Should have a way to communicate properly with the team that builds the platform"
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"The product needs to improve its security. Also, they need to improve B2B features."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"They should enable the data-driven streaming feature inside it."
"The UI should be improved."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"The solution has room for improvement around decisional and real-time data analysis."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"The UI is lagging and needs to be improved."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while Pega CRM is ranked 7th in CRM Customer Engagement Centers with 10 reviews. Adobe Commerce is rated 8.2, while Pega CRM is rated 8.0. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Adobe Commerce is most compared with Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Oracle ATG and HCL Digital Commerce, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM.
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