We performed a comparison between Adobe Workfront and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Feature-wise, I would say that its overall ability to be infinitely customizable is valuable...My experience with the support team has been amazing."
"The intake feature is the most valuable in Workfront."
"Workfront is innovative and these were plenty of features that I found valuable while working at Logitech. Workfront had this feature of Project Schedule Templatization. This saves time and effort and even leads to the standardization of processes that are well-assorted. The Intelligent Graphical Interfaces of Workfront allow one to look at a specific type of resource and a specific phase for a specific family of products. You can get quite granular with the data and even zoom in or out of the timeline. It also categorizes projects according to classes and portfolios so that over time, you can more easily understand what are the various metrics involved in producing a specific portfolio Another important feature is Workfront allowing you to validate milestones and investigate the project. This also helped me to understand which projects are performing well and whether it was beneficial to invest in the same. The IT and the app configuration is quite secure and it is one of the benefits. One more valuable feature is the integration of communication systems inside Workfront. This helps you differentiate between normal business emails and project-specific conversations. This is also known as ‘queues’ and I absolutely find this feature extremely powerful."
"The tool is very user-friendly."
"I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application."
"I also like Workfront's integration. The solution integrates natively with other systems. It's easy to connect Workfront to any product that has a customer service database, such as a CRM or service ticket management solution."
"Monitoring the progress of projects and tasks is very effective."
"The solution is stable."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"Smartsheet is easy to use."
"To me, one of the most powerful features of Smartsheet is being able to email others."
"Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"Smartsheet is stable."
"The product is easy to use."
"Sometimes there are glitches when we are reviewing an interactive proof."
"Workfront's reporting capabilities must be improved."
"I have used the product and instantiated it, almost seven years back. The process was fairly complex, however, I don't know if they have changed the same now. But this is something I think, if not addressed can be improved. Another area that needs a little attention, is the change of implementation lead. Back when we had Workfront instantiated, we often had our timeline delayed due to the change in the implementation lead. Now Workfront is under Adobe and, in case, this issue, isn't fixed it should be given due attention. Also, Workfront is a universal tool, which can pose a difficulty for small businesses and companies, who don't have the required time, effort, and knowledge to configure it periodically."
"I would say that the stability, honestly, has gone down since the Adobe acquisition, and the quality when they roll out their updates."
"Our product and graphic designers are working with various Adobe products, but Workfront has a no-frills interface. It's a useful tool with everything we need, but it could be a little more attractive and present information in a polished way. It's a web interface, so it's accessible, but the appearance could be a little slicker."
"The solution's visualization feature could be user-friendly."
"The interface can also be customized to fit and accept many tools for better performance and customer service improvement."
"We were having some difficulties creating different kinds of reports and dashboards."
"The long-term timelines could be improved, especially the visuals on the projection Gantt chart."
"The dashboard is not user-friendly, it needs improvement."
"They provide a limited number of sheets which is not enough."
"You were forced to create a new tab rather than add another sheet."
"There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that."
"The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."
"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal."
"The integration with Microsoft products should be improved."
Adobe Workfront is ranked 9th in Project Management Software with 31 reviews while Smartsheet is ranked 4th in Project Management Software with 34 reviews. Adobe Workfront is rated 8.4, while Smartsheet is rated 8.2. The top reviewer of Adobe Workfront writes "A Highly Stable and Reliable Enterprise Work Management Solution ". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Adobe Workfront is most compared with Jira, Wrike, Asana, JIRA Portfolio and ServiceNow Strategic Portfolio Management, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Planisware and Broadcom Clarity . See our Adobe Workfront vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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