We performed a comparison between Agiloft Service Desk Suite and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer service and productivity have increased in quality and quantity since using this product."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"The initial setup is straightforward."
"The initial setup is pretty easy."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"It makes the IT department more transparent and helps the employees."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"This is a flexible tool for logging and tracking issues efficiently."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The solution needs to be integrated better with Office X5."
"JIRA Service Management could improve the forms. When you complete the form for the ticket, for example, to have more information given to the team. If they needed this information, you can give it to them. They need to add additional information for a better understanding of the whole picture of the issue or problem."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"There is no notification regarding language upgrades."
"Jira Service Management should be more user-friendly."
"They need to work on the speed of Jira."
"It is difficult to navigate if you don't have any prior knowledge."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Agiloft Service Desk Suite is rated 9.6, while JIRA Service Management is rated 8.2. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Agiloft Service Desk Suite vs. JIRA Service Management report.
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