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Aisera AI Customer Service vs Espressive Barista comparison

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Aisera Logo
Aisera AI Customer Service
233 views|170 comparisons
Espressive Logo
Espressive Barista
Read 9 Espressive Barista reviews
1,713 views|407 comparisons
87% willing to recommend
Featured Review
Use Aisera AI Customer Service?
Anonymous User
Significantly reduces our ticket count and frees up IT for other projects
With our end-user community able to ask IT questions and Barista providing answers, it's greatly reducing our ticket count and frees us up for... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
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Pricing and Cost Advice
Information Not Available
  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."

    • More Espressive Barista Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Espressive?
    Top Answer:The most valuable feature is its scalability.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Espressive?
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Read all 7 answers   →
    What needs improvement with Espressive?
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Read all 9 answers   →
    Ranking
    8th
    out of 42 in AI-Powered Chatbots
    Views
    233
    Comparisons
    170
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 42 in AI-Powered Chatbots
    Views
    1,713
    Comparisons
    407
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    Comparisons
    Learn More
    Aisera
    Espressive
    Overview

    End-to-End Enterprise Service Automation

    More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.

    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
    Sample Customers
    8x8, Mcafee, Autodesk
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Healthcare Company21%
    Financial Services Firm20%
    Computer Software Company10%
    Real Estate/Law Firm8%
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company54%
    Manufacturing Company7%
    Healthcare Company4%
    Financial Services Firm4%
    Company Size
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise8%
    Large Enterprise78%
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business49%
    Midsize Enterprise9%
    Large Enterprise42%

    Aisera AI Customer Service is ranked 8th in AI-Powered Chatbots while Espressive Barista is ranked 2nd in AI-Powered Chatbots with 9 reviews. Aisera AI Customer Service is rated 0.0, while Espressive Barista is rated 8.8. On the other hand, the top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". Aisera AI Customer Service is most compared with ServiceNow Virtual Agent and Moveworks, whereas Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot and Amelia.

    See our list of best AI-Powered Chatbots vendors and best Help Desk Software vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.