We performed a comparison between Alert Logic and Arctic Wolf Managed Detection and Response based on real PeerSpot user reviews.
Find out in this report how the two SOC as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is reviewing tickets and the notes added by technicians."
"The case interface is Binary Defense MDR's most valuable feature."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
"It is a very stable product."
"We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed."
"The solution was consistently available, and I cannot recall any instances where it was down."
"The initial setup is pretty straightforward."
"The installation and configuration were slick."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"Notifications and the detail of notifications are most valuable. It is a user-friendly solution."
"The agents give pretty good visibility into what is happening at the endpoint."
"The product provides integrations with several different SaaS applications."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"The tool's most valuable feature is its ease of implementation."
"This service makes answering audits much easier since it covers so many security best practices."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The visibility into our endpoints is huge."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found a couple of bugs in the user interface."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The current reporting system could benefit from improvement."
"I would like to see more frequent check-ins with our security status."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"I would like to see it do initial scans and start capturing data, which it will truly analyze, not just be a reporting system saying, "Here is an email. Here is an email. Here is an email.""
"We'd like to have triggered alerts sent to us so we see errors quicker."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"Alert Logic needs to expand its SOCs to serve more markets, such as the Middle East and Asia. There should be infrastructure that covers more time zones. The company should also develop an EDR that is natively integrated into their solution. Currently, a client must buy another EDR solution like CrowdStrike or Sophos. I think Alert Logic is developing this. Built-in email security could also be developed and integrated."
"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"Could be more of an endpoint protector."
"As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers."
"They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance."
"More integrations with various security tools to improve data ingestion would be beneficial."
"It will be helpful if the dashboard is more granular."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"They could probably expand on their integration tools. They can integrate with more security tools."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
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Alert Logic is ranked 4th in SOC as a Service with 11 reviews while Arctic Wolf Managed Detection and Response is ranked 1st in SOC as a Service with 17 reviews. Alert Logic is rated 8.0, while Arctic Wolf Managed Detection and Response is rated 9.2. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". Alert Logic is most compared with CrowdStrike Falcon Complete, Sophos MDR, Rapid7 InsightIDR, SentinelOne Vigilance and Vectra AI, whereas Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and Microsoft Defender Experts for Hunting. See our Alert Logic vs. Arctic Wolf Managed Detection and Response report.
See our list of best SOC as a Service vendors and best Managed Detection and Response (MDR) vendors.
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