We performed a comparison between Alluvio Aternity and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most."
"The most valuable feature for me is being able to monitor the productivity of every employee in the company as well as third-party, outsourced companies that work on our behalf."
"The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
"There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score."
"The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine."
"DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there."
"Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"The solution has reduced the time it takes to resolve issues."
"The initial setup is very simple."
"The search engine functionality that Nexthink has on the finder is terrific."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"It is a very stable product with regular security and feature updates."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"Performance-wise, Nexthink is very good, and with each version, it is improved."
"I would improve the dashboard, the presentation player."
"The thing that I think most companies like ourselves would want would be an easier way to customize custom scripts."
"To monitor these transactions, you need to look at it, analyze it and capture it. It requires a little bit of work, but in an environment like ours, you need it to be easier."
"When they moved from Version 8 to Version 9, the customers lost so much control of what they could do with the product."
"I want more reporting around asset management, with greater flexibility and customization ability."
"Integrating the tool with other products is a challenge."
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well."
"Signature development process requires deep technical expertise in the application and in the use of their studio tools that help you create it."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."
"They can improve the Nexthink action module."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"It lacks a library for standard EXEs to be named automatically."
"It would be good to have a more controlled way to access their cloud environment."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"The next release could use some improvement in the tools that are provided."
Alluvio Aternity is ranked 3rd in Digital Experience Monitoring (DEM) with 37 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. Alluvio Aternity is rated 8.4, while Nexthink is rated 8.6. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". Alluvio Aternity is most compared with Dynatrace, SysTrack, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Nexthink is most compared with SysTrack, ControlUp, Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our Alluvio Aternity vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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