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Amdocs CRM vs Pega CRM comparison

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Amdocs Logo
Amdocs CRM
654 views|336 comparisons
Pega Logo
Pega CRM
Read 10 Pega CRM reviews
584 views|423 comparisons
100% willing to recommend
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Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between Amdocs CRM and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: April 2024).
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Featured Review
Use Amdocs CRM?
Anonymous User
Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers...
Pega CRM has been instrumental in automation and streamlining the sales and customer service processes. Because Pega is a low-code platform, many... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Pega CRM?
    Top Answer:The product's deployment phase was easy.
    Read all 8 answers   →
    What needs improvement with Pega CRM?
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Read all 8 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Read all 8 answers   →
    Ranking
    41st
    out of 169 in CRM
    Views
    654
    Comparisons
    336
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    16th
    out of 169 in CRM
    Views
    584
    Comparisons
    423
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Amdocs
    Pega
    Video Not Available
    Overview
    Information Not Available
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm11%
    University9%
    Retailer8%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise69%
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    CRM
    April 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
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    771,212 professionals have used our research since 2012.

    Amdocs CRM is ranked 41st in CRM while Pega CRM is ranked 16th in CRM with 10 reviews. Amdocs CRM is rated 0.0, while Pega CRM is rated 8.0. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Amdocs CRM is most compared with Oracle CRM, Siebel CRM, Salesforce Sales Cloud and SAP CRM, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM and Genesys Cloud CX.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.