We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The latest versions of the solution are stable."
"Obviously because of automation, it reduces manual testing efforts."
"It has great documentation and excellent community support."
"The solution is stable."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"It runs completely flawlessly and seamlessly every day."
"The library is extensive so the driver interacts with most functions or actions on mobile devices."
"The most valuable feature of Appium is it supports iOS and AOS and is open-source."
"It can scale well if you are managing IT assets."
"The solution integrates well with other products."
"Everything about the schema, including the design of ServiceNow, is great."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"We always get good support."
"The user interface needs improvement because there are issues when setting up environment variables."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"Configuration-wise, there is a lot of room for improvement."
"They should add an in-built framework."
"Appium could improve by enabling record and run techniques similar to what they have in other licensing tools, such as Micro Focus. We have to all write the code, and then we can proceed."
"If it had more facility for configuration it would be a spectacular solution."
"We haven't been able to fully leverage Appium for multiple reasons. I think number one is just that the tests take a long time to run. We have had some issues around just the results themselves and how predictable they are, but those are not issues with Appium directly."
"Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium."
"They could improve license management, particularly when integrating different applications or toolsets."
"The discovery of assets could be improved; right now they only allow for one domain."
"Their cloud management is also not that great compared to other products."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The high price is a huge barrier in Portugal."
"The ability to embed help information onto the screens."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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