We performed a comparison between ASAPP Platform and Genesys Cloud CX based on real PeerSpot user reviews.
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ASAPP Platform is ranked 16th in Customer Experience Management while Genesys Cloud CX is ranked 5th in Customer Experience Management with 9 reviews. ASAPP Platform is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". ASAPP Platform is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.