We performed a comparison between Avaya IX Contact Center and Cisco Webex Contact Center based on real PeerSpot user reviews.
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms."It's scalable, it's fast, and it is very robust."
"The central management tool, Control Hub, holds significant value for the management team."
"I rate the product's scalability a ten out of ten."
"Its scalability means that it is not a simple 'install and forget' setup."
"With the solution, I face issues when trying to use the screen share option."
Earn 20 points
Avaya IX Contact Center is ranked 5th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews. Avaya IX Contact Center is rated 10.0, while Cisco Webex Contact Center is rated 9.6. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". Avaya IX Contact Center is most compared with Aspect Via, Amazon Connect and Genesys Cloud CX, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and Genesys Cloud CX.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.