We performed a comparison between Basecamp and Jira based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to network informally is great for communicating with colleagues."
"The ease of use is valuable."
"I'm working in the IT department, and the ticketing system is the most important service for us. We are also using some automation add-ons. It a very good product for handling tickets and tasks and managing processes. It is also very useful and easy to use."
"We can cope with processes easily without adapting the tool, but adapting the tool to processes."
"This product provides you a good view of the status of your projects."
"Offers a common language set so we can bring people into projects and get them up and running almost immediately."
"A most valuable feature involves the ability to customize the entries and to update them quickly."
"JIRA stores history of changes, which helps a lot to track who, when, and why the issue was modified."
"It's really smart how they connected third-party vendors into their own marketplace. You can create and add apps. Anybody can do it."
"The solution's most valuable features revolve around the dashboard view, which has a burndown chart indicating progress."
"The solution could be more user-friendly."
"The product isn't easy to use. It's not very intuitive."
"The automation feature needs to be more user-friendly."
"They can maybe dumb down the directions for building the automation a little bit because to be able to build out the automation, I had to play around with it and learn what all the fields meant and what they were referencing. I don't have an IT background originally. My background is in biology, and I got into project management by chance. I am good at it, but I haven't really worked with coding languages. In terms of writing automation, it is easier for devs because they intuitively know what they're being asked, but as a PM who originally didn't have IT experience, it was a little bit daunting at first. It could also have an extra hierarchy to be able to allow tasks under stories. It could be the way it is set up at our organization, but currently, under stories, you can have sub-tasks, but you can't create a task. Being able to customize your hierarchy a little bit more would be beneficial because sometimes, the devs would say, "Well, here's a story, and now we need sub-tasks," but as we were building out the sub-tasks, sometimes we had to go a step lower to dig in a little bit more, and we couldn't do that."
"The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily."
"The initial setup was a bit problematic in terms of getting access to Jira. That goes for a few users, including me."
"In Jira, sometimes developers are not getting alerts when Jira is moving out of the SLA to the product development team."
"Having more seamless integration with Confluence would really help us track our product management activity and other product details in one place."
"I would like to see visualization of release planning. I can list the releases and I can give dates to releases, but to show how they are happening on a timeline, I would need to order the Portfolio part. But just for this, it may be too much to use the Portfolio for that."
"The following definitely need improvement: UI, speed, and mobile app functionality."
Basecamp is ranked 22nd in Project Management Software with 3 reviews while Jira is ranked 4th in Project Management Software with 266 reviews. Basecamp is rated 7.6, while Jira is rated 8.2. The top reviewer of Basecamp writes "Easy to navigate and good for communications but needs better documentation". On the other hand, the top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". Basecamp is most compared with Planview Portfolios, whereas Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM. See our Basecamp vs. Jira report.
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