We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The solution is stable."
"I personally like the ability to share files with other machines."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"The load balancing features are valuable."
"The performance of the solution is valuable."
"Our customers have never complained about the stability"
"The product allows us to create customized portals for your users."
"The tool is reliable and easy to configure."
"This is a product that is easy to install and integrate, and it is simple to use."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"In the next release, I would like remote access to Chrome included."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Technical support for this region can be improved."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Although the learning curve is steep, the product is well-documented."
"We do not have knowledgeable support teams locally."
"The operational deployment is not great."
"The technical support’s response time must be improved."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"The solution’s GUI looks very old."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."
"Cloud services are something that F5 Access Policy Manager could do better"
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and TeamViewer Tensor, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Ivanti Connect Secure and Fortinet FortiNAC. See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
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