We compared Huntress and Bitdefender MDR based on our users reviews.
Our conclusion is that Huntress and Bitdefender MDR both have easy and efficient setups. Huntress provides more detailed information about devices involved in issues, while Bitdefender MDR has a quicker installation process. Huntress is praised for its threat-hunting expertise and 24/7 SOC, while Bitdefender MDR is commended for being lightweight, protecting against ransomware, and having a built-in VPN. Huntress could improve reporting and integration with other solutions, while Bitdefender MDR needs more frequent updates and better support options. Huntress has favorable pricing, while Bitdefender MDR offers economical options. Both have responsive customer support, although Bitdefender MDR may have slower response times due to time differences.
We primarily focused on the topics below:
The summary above is based on 8 interviews we conducted with Huntress and Bitdefender MDR users. To access the interviews' full transcripts, download our report.
"The case interface is Binary Defense MDR's most valuable feature."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Binary Defense has a human service department that provides live monitoring for our systems."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"I like the EDR feature."
"It's easy to use."
"If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs."
"A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories."
"We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."
"A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others."
"Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"I have found it valuable that this solution is always there and always armed."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found a couple of bugs in the user interface."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The current reporting system could benefit from improvement."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"Bitdefender MDR consumes too many resources during scanning which further affects developers' productivity."
"Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect."
"We need more updates as there are always more threats coming."
"They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches."
"For improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries."
"The automatic backup isn't very big."
"They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"In the next release, I'd like to see more intuitive dashboards."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"I would like the API to be a little better. They are getting there."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"Some of Huntress' reporting could be improved."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"The solution's UI is an area with certain shortcomings that need improvement."
Bitdefender MDR is ranked 15th in Managed Detection and Response (MDR) with 8 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. Bitdefender MDR is rated 9.0, while Huntress is rated 9.4. The top reviewer of Bitdefender MDR writes "Easy to use with a free trial period and automatic backup capabilities". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". Bitdefender MDR is most compared with Sophos MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, SentinelOne Vigilance and Secureworks Taegis ManagedXDR, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response and Datto Endpoint Detection and Response (EDR). See our Bitdefender MDR vs. Huntress report.
See our list of best Managed Detection and Response (MDR) vendors.
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