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BSI vs Salesforce Service Cloud comparison

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BSI Logo
BSI
188 views|141 comparisons
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Salesforce Service Cloud
Read 42 Salesforce Service Cloud reviews
637 views|541 comparisons
95% willing to recommend
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between BSI and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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770,141 professionals have used our research since 2012.
Featured Review
Use BSI?
Diganta Tah
Offers real-time intelligence, stable product and improves interactions with customers in service environments
It is straightforward to integrate Service Cloud with third-party tools or other systems. In most cases, we use MuleSoft as the integration... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."
  • "The solution is priced at 50 dollars a month per user."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:I would rate the pricing a five out of ten. The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall… more »
    Read all 8 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:There are a few areas of improvement. * One area for improvement could be in the speed and accuracy of analytics, particularly around resolving cases. There's room to enhance SLA (Service Level… more »
    Read all 10 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup… more »
    Read all 9 answers   →
    Ranking
    10th
    out of 23 in CRM Customer Engagement Centers
    Views
    188
    Comparisons
    141
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    637
    Comparisons
    541
    Reviews
    13
    Average Words per Review
    451
    Rating
    8.3
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    BSI
    Salesforce
    Overview
    BSI CRM, based on open standards, Java and service-oriented architecture, offers CRM software that convinces on all levels, whether in sales, marketing, the contact center or at the checkout counter: process for process, function for function, end device for end device. BSI CRM is differentiated and uncomplicated. CRM software offers powerful functions for any process and any user group, which can be extended module for module. And in such a way that each user has precisely the data and tools at hand that are relevant for the job to be done.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    ABB Switzerland Ltd., Versicherungskammer Bayern, LV 1871, PostFinance, PricewaterhouseCoopers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company29%
    Computer Software Company14%
    Marketing Services Firm10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization15%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business30%
    Midsize Enterprise27%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: April 2024.
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    770,141 professionals have used our research since 2012.

    BSI is ranked 10th in CRM Customer Engagement Centers while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 42 reviews. BSI is rated 0.0, while Salesforce Service Cloud is rated 8.6. On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". BSI is most compared with Microsoft Dynamics CRM and Salesforce Sales Cloud, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and Oracle Fusion Service.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.