We compared Centreon and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Centreon features a user-friendly interface with useful options for customization and manual configuration. Users like the solution’s flexible dashboards and the ability to create plugins. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Some Centreon users requested better documentation and more flexibility to customize reporting. Other areas for improvement include auto-scanning efficiency and integration. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Centreon is highly regarded for its prompt and knowledgeable customer service that offers support in multiple languages. However, some customers feel that the lower levels of support are inadequate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Centreon's initial setup is described as time-consuming and complex. The deployment varies in duration depending on the IT infrastructure. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Centreon's cost depends on the company's size. It is affordable and suitable for small companies, but it can be costly to scale up. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Centreon delivers value by helping users identify and resolve critical issues fasters, which could yield large savings. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Centreon is a flexible solution offering a range of customization options. The solution has earned high marks for support and affordability. At the same time, users say the setup can be complicated and time-consuming. Others said that auto-scanning and integration have room for improvement. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes."
"The downtimes feature is helpful. If the ISP is doing some maintenance on its network, we have the option to put downtime on the devices or the services, so we won't get any false alarms."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"Flame graphs are pretty useful for understanding how GraphQL resolves our federated queries when it comes to identifying slow points in our requests. In our microservice environment with 170 services."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"The installation step is pretty straightforward."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
"The most valuable features are the dashboards and the reporting."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"To get it started is a lot of work, since it comes empty. We had to push information into it to make it work."
"The problem with the reporting is you have to configure the report, and after that, you will have the same report every month, every week, every day. You have to sync it in order to have a great report."
"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."
"Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout."
"I think Centreon's security could be improved by leveraging AI. That's where things are heading in the industry."
"Release management and quality of testing need improvement, because with each major upgrade we have many issues coming in. Then, it takes several minor upgrades to get rid of them."
"ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"Since the Datadog platform has so many separate features, solving so many use cases, there are often inconsistencies in feature availability and interoperability between products."
"We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts."
"The real issue with this product is cost control."
"There is occasional UI slowness and bugs."
"The logging could be improved in the future."
"I'm not sure what kind of features are in the roadmap right now, but I encourage the development of features for defining your organization, and allowing the visibility of what kind of metrics you can get. Those features would be really useful for us."
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Centreon is ranked 11th in Cloud Monitoring Software with 27 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. Centreon is rated 8.6, while Datadog is rated 8.6. The top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Splunk Enterprise Security, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Centreon vs. Datadog report.
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