We performed a comparison between Cisco Finesse and Genesys Cloud CX based on real PeerSpot user reviews.
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Cisco Finesse is ranked 6th in Contact Center Platforms while Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews. Cisco Finesse is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". Cisco Finesse is most compared with Cisco Webex Contact Center and Amazon Connect, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco Contact Center Enterprise.
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