We performed a comparison between CloudBolt and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."Role-based access control and application blueprinting."
"I find the self-service features valuable."
"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"The solution's biggest advantage is flexibility"
"The initial deployment was super easy."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"It allows us to filter the data, create graphs, and get detailed reports."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"The pricing of the product is quite good. It's not too expensive."
"The management of SaaS must be improved."
"Could increase the number of integrations and add more out-of-the-box work flows."
"The area of integrating on-prem and cloud needs improvement."
"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"Service mapping could be less complicated."
"I would like to see Advanced Intelligent Automation."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"I have a problem with the way the solution's price is calculated."
"The solution’s pricing is expensive and could be improved."
"Local solutions have lower costs."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
CloudBolt is ranked 21st in Cloud Management with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. CloudBolt is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CloudBolt writes "Should be made considerably easier to use, though it offers much flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CloudBolt is most compared with Morpheus, IBM Turbonomic, VMware Aria Operations, VMware Aria Automation and BMC Helix Cloud Security, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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