We performed a comparison between ConnectWise Automate and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."A good automated scripts feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It allows us to manage all client requests, jobs and invoicing."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It's definitely improved the help-desk servicing, et cetera."
"The most value we get from this solution is that everything is on a patch cycle."
"Remote access and detailed monitoring help us support our equipment."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"A product that is well-tested and trusted in demanding situations."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"The most valuable features are language support and technical support."
"We don't have any issues with the stability of SolarWinds NPM."
"The people in technical support are very good."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Technical support was helpful."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The fixed client for Automate is slow. The web client is not very intuitive."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"They have had a rather large security breach in the past. It's cost some companies customers."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"Technical support and releases are not particularly reliable."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"The interface could be made more user-friendly."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. ConnectWise Automate is rated 7.4, while SolarWinds NPM is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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