We performed a comparison between Dynatrace and HeadSpin based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
"Since we have been receiving alerts from Dynatrace, we go ahead and fix them without the user knowing about them."
"The proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us."
"Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services."
"Simplified the way to monitor a medium to big environment."
"The autodiscovery of service intercommunication has saved countless man hours and is dynamically updated when new services are added."
"Dynatrace covers the important tiers and allows us to quickly find trends and root causes in all our critical application lifecycle steps"
"Dynatrace provides visibility into the application and its performance from the user to back-end services."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable features of the product are the performance parameters it gives us."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The next release I would like to see is especially with external API monitoring. Right now, everything goes into one bucket, but if it were split into which API is failing, that way we wouldn't have to drill down to find out where the failures are."
"Even with PurePath and the like, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly."
"The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon."
"We would like to see an AI tool that detects issues with our site in real time."
"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment."
"They expect the customer to do the basic analysis, do all the solutions, and find the solutions themselves. If it is really a product problem, only then will they be able to identify and spend time on the customer."
"It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."
"It is always requiring us to update the Dynatrace client."
"Support and pricing could be improved."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
Dynatrace is ranked 1st in Mobile APM with 340 reviews while HeadSpin is ranked 6th in Mobile APM with 6 reviews. Dynatrace is rated 8.8, while HeadSpin is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, pCloudy and AWS Device Farm. See our Dynatrace vs. HeadSpin report.
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