We performed a comparison between Everbridge IT Alerting and OnSolve Platform for Critical Event Management based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"We have been able to use it to track and verify that people are on the bridge."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"The system has a lot of great features and they keep adding to it."
"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
"It allows for a systematic and uniform method of alerting personnel in every location."
"The placeholder dropdowns for message templates are useful."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"I would like them to add GPS going forward."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"I would like to have a little bit more flexibility in the member portal."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"Conference calling requires a complicated syntax formula."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OnSolve Platform for Critical Event Management is ranked 12th in IT Alerting and Incident Management. Everbridge IT Alerting is rated 8.8, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, xMatters , Opsgenie and Splunk On-Call, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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