We performed a comparison between FlexNet Manager and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"It is a stable solution."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"I have found the workflows and integration the most valuable in this solution."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It has an excellent capability to integrate different access points."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"One area that could use improvement is the deployment of Flexera agents."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Compared to other products that I have been using, it is not as user-friendly."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"I would like to see a mobile version of ServiceNow."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"The contract module is quite rudimentary and doesn't support contract line items."
FlexNet Manager is ranked 13th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. FlexNet Manager is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". FlexNet Manager is most compared with X-Formation LM-X License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our FlexNet Manager vs. ServiceNow report.
See our list of best IT Asset Management vendors.
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