We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"It is a stable solution."
"The comparison feature is very good."
"The integration between Loki and Tempo is valuable."
"Grafana is a very scalable product. It's a really good product."
"The dashboards are the most valuable features."
"Great capacity planning and the solution has a great GUI."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"End-user Synthetics and monitoring are very good."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The stability of New Relic APM is very good."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The product's initial setup phase was very easy."
"It allows the restriction of privileges and control of users."
"The solution has room for improvement with a better API to help automate the construction of the dashboards easier."
"I would like the ability to download my results into any format in order to share the information with my clients."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"The formatting could be better."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"I have a problem with Grafana in the area of documentation."
"The main drawback is the necessity for endpoint monitoring."
"The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The deployment process could be improved."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The customization of the start and end time is kind of cool."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The solution should include more detailed reports for SQL database requests."
"There were some settings we had issues with."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
