"The large range of configurability of the product is great, since everyone has a different way of doing things."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The ability to configure and integrate it with other solutions for ERP."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The incident management feature is good because it allows you to keep track of and classify issues."
"It is configurable, where you can add extra fields to screens and to the database."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Provides great flexibility."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"It's pretty well-structured in modules."
"Service Manager's best features are flexibility and customizability."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"It can adapt to any process in the organization."
"Its flexibility and ease of customization are its most valuable features."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"The initial setup was complex, because it is a complex product."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"The latest version is slow due to the power it requires."
"I don't see anything lacking."
"Their end-user interface and technical support features could be improved."
"Pure cloud-based native functionality is lacking."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
"The interface could be better."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
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IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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